Navasakam Portal: How to Update Your Mobile Number (2026)

The Navasakam Portal (NBM) is Andhra Pradesh’s official platform for accessing welfare schemes, checking beneficiary status, and tracking applications. Your mobile number is a critical part of your account, as it is used to receive OTPs for login, updates on scheme approvals, and notifications about payments.

Navasakam Portal

If your mobile number changes or is incorrect, you may face difficulties logging in or receiving updates. This guide explains how to update your mobile number on the Navasakam Portal, ensuring uninterrupted access to all welfare schemes.

Why Updating Your Mobile Number Is Important

Updating your mobile number is essential because:

OTP Verification:
Login to the portal requires OTPs sent to your registered number.

Payment Alerts:
Notifications about approved payments, disbursements, or issues are sent via SMS.

Scheme Updates:
Any changes in welfare schemes or eligibility are communicated to your registered mobile.

Avoid Login Errors:
Incorrect numbers can cause “OTP not received” or “Session Expired” errors.

Keeping your mobile number updated ensures seamless access and timely communication.

You can also read: How to Use Navasakam Portal for YSR Pension Kanuka (2026)

How to Update Your Mobile Number on Navasakam Portal

Step 1: Visit the Official Portal

Open a web browser and go to gsws-nbm.ap.gov.in, the official Navasakam Portal. Ensure you are using a supported browser like Chrome or Firefox for smooth access.

Step 2: Log In with Aadhaar

Enter your Aadhaar number and complete OTP verification using your current or old mobile number. If you no longer have access to your old number, proceed to visit your local Sachivalayam office.

Step 3: Navigate to Mobile Number Update

Once logged in, find the profile or account settings section. Look for the option labeled “Update Mobile Number” or “Change Contact Number.”

Step 4: Enter the New Mobile Number

Provide your new active mobile number and confirm it by entering the OTP sent to the new number. Ensure this number is valid and accessible.

Step 5: Save Changes

After verification, save the changes. Your NBM account will now be linked to the new mobile number, allowing you to receive OTPs and notifications without interruptions.

Alternative Method: Update via Gram/Ward Sachivalayam

If you cannot update the mobile number online:

Visit your local Gram or Ward Sachivalayam office.

Provide your Aadhaar card and new mobile number.

Officials will verify your identity and update the mobile number in the NBM portal.

Once updated, you can log in from your new number and continue tracking applications.

This method is useful for beneficiaries who are not familiar with online updates or do not have access to the portal.

Tips for a Smooth Mobile Number Update

Keep your new mobile number active during verification.
Double-check the number for accuracy before submitting.
Always log out after updating to prevent session conflicts.
Use a supported browser for online updates.
Keep a record of your new mobile number in case of future login issues.

Following these tips ensures your account remains secure and you continue receiving timely updates.

FAQs

Yes, you can visit your local Gram or Ward Sachivalayam office to update your number offline.

Online updates are usually immediate after OTP verification. Offline updates at Sachivalayam may take 1–2 days to reflect.

Carry your Aadhaar card for identity verification. Additional documents are generally not required.

No, updating your mobile number does not affect your applications or benefits. It only ensures OTPs and notifications reach you.

Check your network coverage and ensure the number is active. If the problem persists, visit your local Sachivalayam office for assistance.

Final Words

Updating your mobile number on the Navasakam Portal is a simple but crucial step to maintain uninterrupted access to welfare schemes, payment updates, and OTP verification. Whether you update online or via your local Gram/Ward Sachivalayam, keeping your number current ensures you receive all notifications and can log in smoothly.
By following the steps outlined above, you can continue using the NBM portal effectively and stay informed about your welfare benefits.